I figured maybe their system auto-corrected for the wild colors, so I tried again with a different image a more normal skin-tone portrait. When it came back, those colors were more like mauve. Tried it twice and color was all wrong both times - but they fixed it: read update at end of reviewįirst photo I sent in for printing was extremely vibrant wild stage-light colors with bright magenta and purple. There are very few companies that would have done this. I HIGHLY recommend Fracture, in fact I can't recommend them enough. The awesome thing was this wasn't their issue, FedEx had lost the print but Fracture was the one that made it right. This print was a birthday present for my wife, I never told Fracture this, they just stepped up and took care of the issue. Fracture said they didn't want to wait for FedEx to locate the package so they quickly reprinted my photo at no charge and shipped it out right away. They also tried to track my package and couldn't find it. They emailed me back within 24 hours and told me that the package had been picked up days ago. I contacted Fracture support to see when the package would be picked up by FedEx. This went on for several days, up until the delivery date that FedEx still had posted to the tracking number. I tried to track my order but FedEx website kelp saying Fracture Glass Photos haven't pick up the package but would update their track once they had. It arrived yesterday And I am so grateful for all of his efforts and the staff at fracture for all of their work in finding me my photo and bringing back my memories to me!Īfter I ordered my print from Fracture I received an email from FedEx with a delivery date. I sent Tyler another email thanking him so much for all of his work but letting him know that unfortunately I ordered the wrong photo and he went through all of mine and my girlfriends accounts until he found the correct photo and again insisted on sending it to me at no charge! Unfortunately, I accidentally chose the wrong photo while emailing with him and did not realize until it arrived. Tyler sent me an email that he would figure out which photo it was and replace it and ship it at no cost to me because it occurred while I was so sick. While packing, one of the photos hit the floor and broke and I was very upset. I unfortunately went back-and-forth to the hospital and each time she pack those three photos. I sent an email to fracture letting them know that while I was in the hospital with Covid and pneumonia for several months my girlfriend packed my 3 fracture photos. Too the folks at Fracture The pain I feel six months after the passing of my dog is still as devastating today as it was six months ago and it would have been even worse had you not taken the action you took.Īll I can say is Thank You! And it is not a hallow thank you at that! This company will have my business for everything photo as of now because they back up what they sell AND there are no hoops to jump through to have something corrected. Second, they treated me with respect before during and after they shipped me a second Fracture of the one that broke. Devastated, I wrote them a simple message about what had happened and unbelievably and without me asking Fracture Glass Photos replaced the photo at no additional cost to me.įirst, these photos mean a great deal to em and they had no way of knowing that. Somehow the frame holder on one of my photos failed as I went into a room and found her on the floor. I got the two photos in and immediately installed them where I could see her each day. I thought to purchase two Fracture photos of her to help remind me of my very best friend. Recently my beloved dog Coco died suddenly and without a cause. My picture was fully intact but I felt they should have more protection than how it was wrapped.Ī company that stand behind what they sell and we need more like them in the world! Better than I expected! I would highly recommend trying this company. It arrived exactly on the promised day and it is absolutely beautiful. They couldn't have been nicer and more accommodating! They even confirmed that they had the right picture before they printed it. But, first thing Monday morning I got an email saying no worries and just to send what I wanted printed. There was an area to send an email and a message saying they were closed till Monday. It was on a Friday night and given the reviews I figured I was doomed. To make a long story short, I submitted an unedited picture by mistake. I decided to risk it since I liked the idea of the picture on glass. I read the reviews and Fracture Glass Photos were pretty mixed but lots of comments about lousy customer service which was a turn off. I came across fracture while looking for a way to frame a picture while everything was closed due to COVID 19. Although I always read reviews and rely heavily on them, this is the first review I ever have written.
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